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Children'S Clothing Sales Skills &Nbsp; How To Talk With Customers.

2011/10/14 21:18:00 131

When a customer enters a shop door, he should experience 8 psychological aspects: paying attention to products, interest in goods, association, desire, comparative evaluation, confidence, action, feeling and trading.

change

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For customers with different personalities and visiting purposes, they must be treated differently.

How to talk with customers and different objects should be treated differently.

Sale

In the process, four types of customers are summarized.

Direct type

The first is purposeful, quick and decisive.

Visual type

Customer.

This type of customer is usually relatively straightforward. When they come to the store, they will directly tell the shopping guide what products they need and then purchase them.

Such customers belong to the best type. Most of them are very confident, know what they want and have a purposeful purchase, so don't give them too much explanation because they don't like others to make decisions for him.

Although these customers are very happy, they generally have a new attitude towards new products.

Frigid

If you want to make some joint sales, you will have to look at the "skills" of shopping guide.

Aimless

On the contrary, customers with unclear goals or customers who come to shop.

Most of them are willing to listen to others' advice and hope to get help from others. As long as they are patient, they usually become buyers.

Most of the customers listen to their own feelings. The conversation between shopping guides usually focuses on their own affairs or their feelings. This time, the guidance of shopping guide is particularly important.

Calm down

Hesitant type

This kind of customer is methodical, he will measure every word you say and tend to make decisions for others.

For this kind of customer, we must follow his frequency and try to start with details.

Try to ask some questions to understand his needs, and then show that your products can better meet his needs.

This kind of customer speaks very little in the shopping process, more often is listening to our shopping guide to say.

Such customers will not be able to express clearly after seeing their favorite products, but will ask some questions such as "this is not suitable for me" or "why", so that they need to guide customers to use their words to impress the customer.

At the same time, we must grasp the customer's preferences as soon as possible through communication.

Apathy

Aloof and proud

The last one is the most difficult to solve, and the customer who can best reflect the shopping guide is taciturn.

Such people seldom express their opinions.

It's hard to get close to people. They buy according to their habits and experience, and are seldom influenced by advertisements and others.

They usually look at their products on their own and do not communicate with shopping guides.

This kind of customer is the most important thing to guide customers is to communicate with customers, so we must communicate with customers as soon as possible.

But it is not easy to establish such communication with customers. This requires us to observe more carefully. When customers stop in front of a certain product, it is very likely that this product has touched her in some aspects. At this time, shopping guide should go forward to introduce the characteristics of this product to customers.

At the right time, he skillfully complimented his judgment and appreciation, and enthusiastically invited the customer to try it out. So repeated several times, I think the customer always opened it. Once I entered the fitting room, the success rate increased to 80%.