Double Eleven Buyers Were Oversold And Stayed Up Late To Snap Up Empty Joy.

After the end of the eleven online shopping carnival, online shoppers began to lose heart. A few days ago, many eleven buyers received information about refund from sellers. One of the buyers showed it to reporters. Adidas The official online shop sent her a refund message last Saturday: "your purchase orders during the double eleven period were unable to deliver because of Taobao oversold. Please apply for refund online. Excuse me for any inconvenience. "

Many buyers have been in the same situation, and buyers who are passionate about their own initiative have organized their own rights groups on QQ, with nearly 300 of the participants. The brands that have been complained include Adidas, JACK&JONES, UNIQLO, and oy force.

　 Late overdue refund notice

At present, the "super sell" SMS notification is received by almost 0-2 successful buyers in the morning of November 11th.

A buyer said he had seen one on Tmall Adidas's official website before. shoes On the day of double eleven, he waited in front of the computer early and rushed to buy it at zero hour. "At that time, the system showed the time at zero one on November 11th." What he could not accept was that, after 9 days, his first batch of customers was notified by Adidas that it was "oversold". "The buyers who bought behind me have received the goods. Is the cost of time consuming and hard to rush to buy the goods to be solved?" The buyer "toot" indicated that she bought the European force. clothing There was no delivery notice until 19, and she was oversold until she asked for customer service.

Buyers are very angry about the indifferent attitude of businessmen: "no matter whether they are out of stock or oversold, why do they have to wait so many days before they notice?" at present, brands like JEANSWEST, I.T, JackJones, Luo Meng and other brands have posted notices that will be resolved before November 20th at 24 o'clock, but as of the morning of the 21 morning of the dispatch, none of them has taken action.

　 Is it true or false to oversell?

Many sellers can not give a reasonable explanation of what is oversold.

The explanation of UNIQLO customer service is that "the Taobao system crashed during the double eleven 0:00-2:00 point, and the data from Tmall to the seller started at 3 a.m., and the seller could only handle orders after 3 a.m." However, after the reporter contacted Tmall, Tmall only admitted that there was a delay in the system. "This delay only means that the consumers can't place the order normally," denied the system crash. "If the system crashes, how did the data come on that day?" Tmall explained the oversold explanation. "When the stock is close to zero, a large number of buyers rush in, causing some buyers to rush to buy failure, which is called oversold. If goods are oversold, there will be a "super sell" label for the first time in the purchased merchandise, and the buyer will know that he has failed to rush the purchase. At the latest, after a day, the buyer will see the "oversold" label in the purchased merchandise.

But in fact, almost none of the buyers who received "oversold" notices "oversold" labels. A buyer said he bought trousers in the early hours of November 11th and was refunded in November 19th. He did not see the "oversold" label before. And he read the record, and he bought the same pants buyer in the same time period. Some people have confirmed the receipt in November 17th.

And many buyers complained that they received the seller's "oversold" notice, while they saw that some of the goods were priced up.

The buyer, "I am good", snapped up $149 in double eleven hours, but was told that the product was "oversold" in November 19th, when the product was labeled as the next rack. But when she went through the transaction records, she found that in November 15th and 16, the same commodity was on the shelves of 169 yuan. She was very puzzled, "should the oversold merchandise replenish the consumer who has already paid the money first?" another buys it in UNIQLO. clothes The buyer also complained that she photographed a coat that sold 50 percent off in eleven early morning. After 8 days, she was told to click again and found that the same dress was still sold after the original price was restored. When she inquired about customer service, customer service said: "now the stock is the back up goods, we must buy at the original price."

There were complaints from buyers, and a number of oversold stores promised that they could repurchase them in the store at 50 percent off of the price, but once the refund was completed, customer service would no longer be accepted.

　　 Lawyer comment

Buyer has the right to claim compensation.

Lawyer Zhang Yijun, a lawyer at Shanghai branch of Dacheng Law Firm in Beijing, said that "overselling" is a rule set by businessmen. Whether it is in conformity with the law is open to question. At the same time, whether businessmen's behavior is "oversold" also requires businessmen to give evidence. However, regardless of the cause of the situation, buyers or sellers have no fault and have the right to claim relevant compensation. "If the transaction is failed due to system reasons, then the e-commerce platform has an obligation to maintain the system, and compensation should be made for the losses caused by the consumers caused by the failure." According to the forty-ninth law of the consumer protection law, consumers have the right to claim a refund if they have fraudulent practices.